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User FlowsPersonasUser StoriesJourney MapsPriority MatrixSite Maps

Journey Maps

Journey maps may sound similar to User Flows, but they encompass more. The Journey map encompasses steps taken both before your solution is used, and after. It shows the holistic view of the journey.

Great books for
User Journey Maps

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UX Strategy

Jaime Levy

This hands-on [book] introduces lightweight strategy tools and techniques to help you and your team craft innovative multi-device products that people want to use.

Open on Amazon