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Talking directly to users is one of the most used methods to gather pertinent information. What are their major pain points? Their current state experience? Direct interviews help understand the perspective of the user.

Great books for

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Interviewing Users

Steve Portigal

Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone.

Open on Amazon

UX Strategy

Jaime Levy

This hands-on [book] introduces lightweight strategy tools and techniques to help you and your team craft innovative multi-device products that people want to use.

Open on Amazon